Terms and Conditions

Stand: August 2026

These Terms and Conditions for German Excursions Mexico govern the rights and obligations between you and German Excursions Mexico when booking excursions in the Riviera Maya. By booking, you fully accept these Terms and Conditions for German Excursions Mexico.

§ 1 Scope of Application

These General Terms and Conditions (GTC) apply to all bookings of excursions, tours, and other services made via the website deutsche-ausfluege-mexiko.de, by telephone, email, or WhatsApp with Marcel Taubert, trading as “Deutsche Ausflug Mexiko,” Avenida 75 entre 24 y 28, 77712 Playa del Carmen, Quintana Roo, Mexico, email: info@deutsche-ausfluege-mexiko.de (hereinafter “Provider”). Any differing terms and conditions of the customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing.

§ 2 Conclusion of the Contract and Booking

By booking an excursion via the website, by email, or through any other means of communication, the customer submits a binding offer to enter into a contract. The contract is concluded as soon as the provider accepts the booking by sending a confirmation email. The booking calendar available on the website provides the customer with an overview of available dates in advance; however, a specific date is not guaranteed until the booking confirmation is received.

§ 3 Prices and Payment

The prices per person or per hotel zone listed on the website at the time of booking apply. To make a binding reservation, a deposit in the amount specified for the respective tour must be paid. The remaining balance must be paid on site in cash, either in Mexican pesos or euros; the provider will provide the current exchange rate in advance upon request. If the customer would like to make a non-binding inquiry about a tour, they can contact the provider via the contact page.

§ 4 Cancellation by the Customer (24-Hour Rule)

The customer may cancel a booked tour free of charge no later than 24 hours before the agreed start time of the tour. In this case, the provider will refund the deposit in full.

If the cancellation is made less than 24 hours before the agreed-upon tour start time, or if the customer does not show up at the agreed-upon pickup or meeting point (no-show), the customer is not entitled to a refund of the deposit. In this case, the provider reserves the right to charge the full tour price in addition, provided that the vacated spot cannot be filled by another customer.

Cancellations must be made exclusively in writing via email or WhatsApp using the contact information provided on the website. The time of receipt by the provider is decisive for meeting the deadline.

This does not affect the customer’s right to provide evidence that the provider has incurred no damage or significantly less damage, nor does it affect the provider’s right to decide otherwise in individual cases as a gesture of goodwill.

§ 5 Cancellation or Change by the Provider

The provider reserves the right to cancel or postpone an excursion for safety reasons, particularly in the event of adverse weather conditions such as strong winds, high waves, or severe weather. In such cases, the provider will notify the customer as soon as possible.

If the tour cannot be rescheduled for another date, the provider will refund the deposit in full. The provider is not liable for any additional costs incurred by the customer in connection with a cancellation (such as travel or lodging expenses), unless the provider is at fault. In such cases, the provider will endeavor to provide appropriate compensation.

§ 6 Conduct of the Field Trips

The program items, order, and times described on the website are approximate. The provider reserves the right to adjust the itinerary of individual tours for organizational, weather-related, or safety-related reasons, provided that this does not significantly affect the overall nature of the tour.

Depending on the tour you booked, pickup will take place directly at your hotel or at an agreed-upon meeting point. For accommodations outside the hotel zones listed on the website, pickup may be arranged at a central meeting point for an additional fee or by prior arrangement. If you are unsure about the location of your accommodation, we recommend contacting the provider before booking.

§ 7 Customer’s Obligations to Cooperate and Conduct

The customer is required to arrive on time at the agreed-upon pickup or meeting point and to follow the guides’ instructions as well as the safety rules in effect at the location (for example, when snorkeling, swimming, or interacting with wildlife). The customer is personally responsible for informing the provider of any health restrictions, allergies, or special needs that could be relevant to the conduct of the respective tour.

The provider reserves the right to exclude customers from participation if, despite being warned, they violate safety rules or pose a significant danger to or disrupt other participants. In this case, there is no entitlement to a refund.

§ 8 Liability

The Provider shall be liable without limitation for damages resulting from injury to life, limb, or health that are attributable to an intentional or negligent breach of duty by the Provider or its agents, as well as for other damages resulting from an intentional or grossly negligent breach of duty or fraudulent conduct on the part of the Provider.

The Provider is liable for damages resulting from a breach of material contractual obligations (cardinal obligations)—the fulfillment of which is essential for the proper performance of the contract and on the observance of which the Customer may reasonably rely—even in cases of slight negligence, but the amount of liability is limited to the foreseeable damages typical for this type of contract.

When participating in activities such as snorkeling, swimming, or hiking, the customer does so at his or her own risk, to the extent permitted by law and provided that the provider has fulfilled its safety obligations (including by providing qualified guides and appropriate equipment). The provider is liable for the conduct of third parties, in particular independent local service providers, only to the extent that the provider is at fault for its own selection or supervision.

§ 9 Image and Data Protection

Contact information collected as part of the booking process will be used exclusively to process the booking and to contact you in the event of changes. Further details are set forth in the provider’s separate privacy policy.

§ 10 Final Provisions

Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. Any amendments or additions to these Terms and Conditions must be made in writing. Mexican law applies, as the Provider’s services are provided entirely in Mexico, provided that this does not conflict with mandatory consumer protection regulations of the Customer’s country of residence. To the extent permitted by law, the place of jurisdiction is Playa del Carmen, Quintana Roo, Mexico.

These Terms and Conditions for Deutsche Ausflüge Mexico apply in their current version, as published on this page.