Terms and Conditions

Stand: August 2026

These Terms and Conditions for Deutsche Ausflüge Mexiko govern the rights and obligations between you and us. They apply when booking excursions in the Riviera Maya. By booking, you fully accept these Terms and Conditions for Deutsche Ausflüge Mexiko.

§ 1 Scope of Application

These General Terms and Conditions (GTC) apply to all bookings made via the website deutsche-ausfluege-mexiko.de, by telephone, email, or WhatsApp. This includes excursions, tours, and other services. They apply to bookings with Marcel Taubert, trading as “Deutsche Ausflüge Mexiko.” The address is Avenida 75 entre 24 y 28, 77712 Playa del Carmen, Quintana Roo, Mexico, email: info@deutsche-ausfluege-mexiko.de (hereinafter “Provider”). Any differing terms and conditions of the customer shall not become part of the contract. This applies unless the Provider expressly agrees to their validity in writing.

§ 2 Conclusion of the Contract and Booking

The customer may book an excursion via the website, by email, or through any other means of communication. Doing so constitutes a binding offer to enter into a contract. The contract is concluded as soon as the provider accepts the booking by sending a confirmation email. The booking calendar available on the website provides the customer with an overview of available dates in advance. However, a specific date is not guaranteed until the booking confirmation is received.

§ 3 Prices and Payment

The prices per person or per hotel zone listed on the website at the time of booking apply. To make a binding reservation, a deposit in the amount specified for the respective tour must be paid. The remaining balance must be paid on site in cash, either in Mexican pesos or euros. The provider will provide the current exchange rate in advance upon request. If the customer would like to make a non-binding inquiry about a tour, they can contact the provider. This can be done via the contact page.

§ 4 Cancellation by the Customer (24-Hour Rule)

The customer may cancel a booked tour free of charge. This must happen no later than 24 hours before the agreed start time. In this case, the provider will refund the deposit in full.

If the cancellation is made less than 24 hours before the agreed-upon tour start time, the customer forfeits the deposit. The same applies if the customer does not show up at the agreed-upon pickup or meeting point (no-show). In this case, the provider reserves the right to charge the full tour price in addition. This applies provided that the vacated spot cannot be filled by another customer.

Cancellations must be made exclusively in writing via email or WhatsApp using the contact information provided on the website. The time of receipt by the provider is decisive for meeting the deadline.

This does not affect the customer’s right to prove that the provider incurred no damage, or significantly less damage. Nor does it affect the provider’s right to decide otherwise in individual cases as a gesture of goodwill.

§ 5 Cancellation or Change by the Provider

The provider reserves the right to cancel or postpone an excursion for safety reasons. This applies particularly in the event of adverse weather conditions, such as strong winds, high waves, or severe weather. In such cases, the provider will notify the customer as soon as possible.

If the tour cannot be rescheduled for another date, the provider will refund the deposit in full. The provider is not liable for additional costs the customer incurs due to a cancellation. This includes, for example, travel or lodging expenses. This does not apply if the provider is at fault. In such cases, the provider will endeavor to provide appropriate compensation.

§ 6 Conduct of the Field Trips

The program items, order, and times described on the website are approximate. The provider reserves the right to adjust the itinerary of individual tours for organizational, weather-related, or safety-related reasons. This is provided that it does not significantly affect the overall nature of the tour.

Depending on the tour you booked, pickup will take place directly at your hotel or at an agreed-upon meeting point. For accommodations outside the hotel zones listed on the website, pickup may be arranged at a central meeting point. This may involve an additional fee or require prior arrangement. If you are unsure about the location of your accommodation, we recommend contacting the provider before booking.

§ 7 Customer’s Obligations to Cooperate and Conduct

The customer is required to arrive on time at the agreed-upon pickup or meeting point. They must also follow the guides’ instructions and the safety rules in effect at the location. Examples include snorkeling, swimming, or interacting with wildlife. The customer is personally responsible for informing the provider of any health restrictions, allergies, or special needs. These should be relevant to the conduct of the respective tour.

The provider reserves the right to exclude customers from participation if, despite being warned, they violate safety rules. The same applies if they pose a significant danger to, or disrupt, other participants. In this case, there is no entitlement to a refund.

§ 8 Liability

The Provider shall be liable without limitation for damages resulting from injury to life, limb, or health. This applies where such damages result from an intentional or negligent breach of duty by the Provider or its agents. The Provider is also liable without limitation for other damages. These result from an intentional or grossly negligent breach of duty, or from fraudulent conduct on the Provider’s part.

The Provider is liable for a breach of material contractual obligations (cardinal obligations), even in cases of slight negligence. Cardinal obligations are those whose fulfillment is essential for the proper performance of the contract. The Customer may reasonably rely on their observance. In such cases, the amount of liability is limited to the foreseeable damages typical for this type of contract.

When participating in activities such as snorkeling, swimming, or hiking, the customer does so at his or her own risk. This is to the extent permitted by law. It also requires that the provider has fulfilled its safety obligations, including by providing qualified guides and appropriate equipment. The provider’s liability for third parties, such as independent local service providers, is limited. This applies only if the provider is at fault for its own selection or supervision.

§ 9 Image and Data Protection

Contact information collected as part of the booking process will be used exclusively to process the booking. It may also be used to contact you in the event of changes. Further details are set forth in the provider’s separate privacy policy.

§ 10 Final Provisions

Should any provision of these Terms and Conditions become invalid, the validity of the remaining provisions shall remain unaffected. Any amendments or additions to these Terms and Conditions must be made in writing. Mexican law applies, as the Provider’s services are provided entirely in Mexico. This is provided that it does not conflict with mandatory consumer protection regulations of the Customer’s country of residence. To the extent permitted by law, the place of jurisdiction is Playa del Carmen, Quintana Roo, Mexico.

These Terms and Conditions for Deutsche Ausflüge Mexico apply in their current version, as published on this page.